Claude - The Universal Agent
Published: March 19, 2026
6 months ago Claude was just an AI coder. Then things changed fast.
Claude in Excel. Claude in PowerPoint. MCP connectors to databases. Desktop app with file access. And Cowork.
And today - the 'dispatch' feature - give instructions from your phone while it works on your laptop.
It went from AI coder to universal agent.
One tool now handles what used to need 5-6 separate tools. Excel formulas, slide decks, PDF reports, internal apps, full-stack builds, security scans, database queries.
Every role uses it differently - CXO to analyst to developer.
The way of working changed. The outcomes got bigger.
Claude - The Universal Agent
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Full Deck Content (Text Format)
Text below was extracted from the source deck. Chart visuals stay in the PDF and as slide images above the post.
The Universal Agent is Here
19th March 2026
Claude is the leading Universal Agent today
Amar Harolikar
Decision Sciences & Applied AI
One tool. Across roles From CXO to Analysts.
From Spreadsheets to Enterprise Apps
Everybody Uses It - The Excel Analogy
The entire world uses Excel. But everybody uses it differently. The Universal Agent is the same.
CXO
Senior Leaders
Product
Manager
Finance, Risk
Treasury
Marketing
Ops
Analyst
Data Scientist
Developer
Tech Lead
One agent. Used differently by every role.
What Claude Can Do
One agent - used differently by every role.
The Claude Suite:
Claude in Excel
Claude in PowerPoint
Claude Desktop
Claude Code (terminal)
Claude Code on the web
Claude Cowork
Advanced Analysis - Connected to databases
Dashboards - Highly customized dashboards
Tools - Internal web apps, utilities
AI : AI Apps and integrationAutomations : Workflow automation
Excel - Advanced analysis to formatting
Presentations - Decks, pitch books, reports
PDFs - Reports, documents
Enterprise Apps - Production-grade IT & Security - CI/CD, security, deployment
Remote: Claude working on your laptop – you directing from phone
How the Work Splits
You bring:
Domain expertise
Judgment
Quality checks
Strategy
Decisions
The AI does:
Coding
Building
Analysis
Deployment
Automation
Human expertise… that’s the differentiator
Feed it gold, you get gold …feed it bull ….
The Impact
The impact is not in percentages. It is in multipliers. It comes from two areas:
1
Faster & Better
What you already do today - done at multiples of the current speed and quality.
2
Entirely New
Things you could not build before - now you can. New capabilities that were not possible earlier.
Each era brought a tool that collapsed weeks of work into hours.
Punch Cards
Programming Languages
Weeks of card-punching - hours of typing
Pen & Calculator
Spreadsheets
One person does what a team of clerks did
Manual Ledgers
Accounting Software
Month-end close: weeks - days
Humans on Computer
AI on Computer
Human builds
Same equation…
Weeks to hours
Human describes. The AI builds.
What Changes for Each Role
Some examples
CXO / Senior Leaders
Before: Describe your vision to the team. Wait for a deck or prototype.
Now: Describe it to Claude. Get a working mock-up in minutes.
Product Manager
Before: Write a spec sheet. Share with design and engineering. Wait.
Now: Share a working prototype. Run competitive research in hours, not weeks.
Developer / Tech Lead
Before: Specialize in frontend or backend. Hand off across the pipeline.
Now: Full pipeline - frontend to server management to security. One person, full stack.
What Changes for Analysts & Data Scientists
The new normal – going beyond analysis, dashboards & ML models
What We Used to Do
Excel analysis – create every pivot & formula by hand, validate manually
SQL, Python – by hand
ML models - code by hand
Dashboards & reports - format and update manually
… and then comes the PPT .. by hand …
then the v2 …v3 …. by hand
The New Normal
Everything above - that's still the foundation. But now you direct and AI does it for you.
Plus:
Internal tools & AI Apps
Fully custom dashboards
Automated workflows
Working prototypes - build it, hand to IT
API - connect systems, pull live data
MCP servers - connect AI agents to analytics outputs and reports
Full-stack apps - React, FastAPI, databases / CI-CD (basic/ internal)
Note : Enterprise Grade Apps are a different ball game
Resources
Claude in Excel & PowerPointPower User Guide to Claude in Excel & PowerPoint - 26 Working Tips Claude in Excel and MCP MCP Guide for Claude in Excel – Connect to Databases, Generate PDF/HTMLs Pull your quants numbers directly with Claude in Excel Claude in Excel + MCP + xlwings Lite + Claude Code: The power of 4 impact Claude Code Claude Code: Top 10 Tips from Boris Cherny – Creator of Claude Code 2026 Infra Guide for AI Tool Builders - Part 1: AI Coder AI Coders give you the edge. 6 Rules I Follow When Working with AI Coders.
The tools changed.
The way of working changed.
The outcomes got bigger.
40+ tools built with this approach and live on Tigzig.com